Privacy Policy
This Privacy Policy explains how Vivaahiki, a matrimony and wedding-services platform operated as an initiative of JaipurVibe, handles personal information when you use the Vivaahiki website and related features.
1. Information we may collect
The information we handle depends on the features you use. It may include:
- Account information: contact details and authentication information used to create or access an account.
- Profile information: name, mobile number, profile purpose, gender, date of birth, family and native-location details, education, profession, work location, income range, biography, photographs, and other information you choose to include in your matrimony profile.
- Preferences and activity: partner preferences, searches, shortlists, connections, profile views, photo-request activity, and related account actions.
- Communications: messages, support requests, family-review information, and other communications you send or receive through Vivaahiki.
- Wedding-service information: information submitted when exploring, registering, or contacting wedding vendors.
- Technical information: information reasonably necessary to operate, secure, troubleshoot, and improve the service, such as device, browser, network, diagnostic, and log information.
2. How we use information
We may use personal information to:
- create and maintain accounts and profiles;
- provide search, matching, recommendation, connection, messaging, family-review, and privacy features;
- operate wedding-service discovery and enquiries;
- send service, security, account, match-related, or other communications according to your choices and applicable law;
- prevent fraud, abuse, spam, harassment, and security incidents;
- moderate content and respond to reports and support requests;
- understand service usage, fix technical problems, and improve Vivaahiki; and
- comply with legal obligations and respond to lawful requests.
3. Consent and other lawful grounds
Where applicable law requires consent, we seek consent in a clear manner and for specified purposes. Where the law permits processing on another lawful basis, we may process information on that basis. Consent for optional communications can be managed through available controls. Where consent is the basis for processing, applicable law may provide a right to withdraw it, subject to lawful consequences of withdrawal.
India's Digital Personal Data Protection Act, 2023 establishes requirements concerning notice, consent, data-principal rights, and related obligations. Vivaahiki intends to handle personal data in accordance with applicable privacy and data-protection law, including the Indian DPDP framework as it applies to the service.
4. How information may be shared
We do not treat your profile information as a public database for unrestricted use. Depending on the feature and your settings, information may be made available to:
- Other Vivaahiki members: profile information that is intended to be visible through the member experience and subject to the platform's privacy controls.
- People you invite: information included in family-review or similar sharing features you choose to use.
- Wedding vendors: information necessary to respond to an enquiry or provide a vendor-related feature you initiate.
- Service providers: technology, hosting, authentication, email, security, analytics, support, and other providers that process information for service operations under appropriate arrangements.
- Authorities or other parties: where disclosure is required by applicable law, legal process, or necessary to protect rights, safety, security, or the integrity of the service.
5. Photos and privacy controls
Vivaahiki may provide profile-photo privacy controls, including restricted delivery or access workflows. You are responsible for choosing settings appropriate to the information you upload. No online service can guarantee absolute security against every unauthorised access attempt.
6. Family-review information
If you invite a family reviewer, the information made available through that invitation may be processed by Vivaahiki to deliver the review feature and by the reviewer according to their own handling of the information. Invite only people you trust and are authorised to involve.
7. Retention and deletion
We retain information for as long as reasonably necessary for the purposes described in this Policy, to provide requested services, maintain security and records, resolve disputes, and comply with legal obligations. Retention periods can differ by information type and purpose.
You may request account or personal-data actions through the controls made available in Vivaahiki or by contacting support. Some information may need to be retained where required or permitted by law.
8. Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. Security is an ongoing process, and no method of transmission or storage can be guaranteed to be completely secure.
9. Children's information
Vivaahiki is a matrimony service and is not intended for children. Do not create or use a profile on behalf of a child in a way that violates applicable law or our Terms of Use. If you believe a child's information has been submitted improperly, contact us so that we can review the situation.
10. Third-party services and links
Vivaahiki may integrate with or link to third-party services. Their privacy practices are governed by their own notices. You should review those notices before providing information directly to a third party.
11. Your choices and rights
Depending on applicable law and the circumstances, you may have rights concerning access to, correction of, deletion of, or withdrawal of consent for your personal information, as well as the ability to raise a grievance. You can also use the account's consent controls for available optional choices.
To make a privacy request or raise a concern, contact support@vivaahiki.com. We may need to verify your identity before acting on a request.
12. Changes to this Policy
We may update this Privacy Policy as our service, technology, or legal obligations change. The latest version will be published on this page with its last-updated date. Where required, we will provide additional notice or seek consent.
13. Contact
For privacy questions, requests, or concerns, contact support@vivaahiki.com.